İkliba Özsöz
Quality Group Manager
İkliba works as quality group manager, specializing in quality management, national and international accreditations, healthcare process development and optimization, and workplace health and safety. She started her career as a registered nurse and holds a master’s degree in hospital and healthcare management as well as number of certifications in quality management, ISO, JCI.
Over the course of 15 years in quality department, she has developed care maps, clinical guidelines, performance evaluation model between different locations within a single organization, physician performance model; analysis, design and simplification of medical and non-medical processes; managed the process of identifying the technical and physical needs and planning the actions required under the data protection law and took part in the development of manual online processes designing document management, KPI tracking, patient and employee safety feedback, employee health, physician anamnesis, patient discharge, surgical patient tracking modules.
"Quality management is a significant and vital part of the healthcare system. We are in constant pursuit of latest quality studies in health, evidence-based practices and technological developments based on efficiency and safety to ensure their implementation in our organization."